Member Resources Supervisor

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General Job Description:

The Member Resources Supervisor is responsible for implementing training and ongoing educational programs by developing curriculum for, preparing for, and executing New Member Orientations, unit-level manager trainings, and ongoing educational programs and events. They are also responsible for providing ongoing support and supervision to unit-level managers to ensure that they have the tools and guidance needed to effectively manage their unit. They are responsible for appropriately addressing and providing support to members with concerns related to mental health, alcohol/substance abuse, sexual harassment/assault, conflicts in the unit, etc. They also develop and oversee a variety of other educational programs and events, including but not limited to, safe party practices, consent, disability awareness/support, anti-discrimination, emergency preparedness, etc.

The Member Resources Supervisor works closely with student leadership, the Cooperative Experience Manager, and senior management in order to achieve overall organizational objectives. They must have the ability and desire to work with students in a student-controlled cooperative environment.

Specific Duties:

1. Oversee the development and execution of New Member Orientations and ongoing education for BSC members, under the direction of the Cooperative Experience Manager and ETCom.
a. Develops and provides programming and educational materials to ensure that all prospective and current members are effectively trained and provided with ongoing education in cooperative values and practices, focusing on the rights and responsibilities of membership, the requirements to efficiently and properly operate the individual housing units, and democratic self-governance.
b. Coordinates the central-level New Member Orientation (NMO) process at the start of each contract period (in conjunction with Member Resources student staff) to ensure that all new BSC members receive basic orientation to the cooperative.
c. Develops templates, tools, and resources to aid units in performing effective unit-level New Member Orientations that complement the central-level NMO and provide additional information pertinent to their particular unit/community.
d. Develops the program plan for and provides ongoing general member education in the housing units through various modes of education, including, but not limited to workshops conducted by unit-level leadership (with assistance from staff and community resources where requested) on various topics such as consent, mental health and other health issues, conflict resolution, disability issues, sexual harassment/assault prevention, sexuality and gender identity issues, etc.
e. Collaborates with the CXM, LEAD Center Liaison, student leaders, staff, and external community contacts to develop a robust list of resources, tools, and presenters to aid unit-level managers and student leaders interested in providing trainings and ongoing education to their members.
f. In conjunction with Member Resources staff, coordinates and provides external educational opportunities (e.g. NASCO Institute, WESTCO, NCBA, CCCD conferences, etc.)
g. Regularly distributes evaluations and solicits feedback from key stakeholders to identify improvements to the NMO and ongoing education curriculums and develops implementation plans for incorporating those improvements.
2. Acts as the primary coordinator in planning and executing unit-level manager trainings at the beginning of each term and ensures that unit-level managers are adequately trained and supported in order to achieve effective unit-level management and cooperative self-governance.
a. Acts as the point-person for scheduling, planning, and coordinating the overall unit-level manager training schedule.
b. Arranges for training venues, schedules appropriate presenters/experts for relevant topics, coordinates set-up/clean-up, provides for meals, supplies, etc. for training, delegating to Member Resources student staff and temporary student workers as needed.
c. Compiles attendance information and coordinates make-up trainings as needed.
d. Solicits feedback from and distributes evaluations to unit-level manager liaisons, senior managers, and student leaders before and after training to help identify potential improvements (under the direction of the Cooperative Experience Manager and ETCom).
3. Provides ongoing support and supervision directly to unit-level managers to ensure they are provided with the necessary training, guidance, and ongoing support to effectively manage and govern their unit.
a. Acts as the primary liaison to Finance Managers, House Managers, and Social Managers, and other non-standard unit-level positions, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy.
b. Collaborates with other central-level liaisons and student leaders to regularly evaluate and improve the mechanisms in place to offer support to unit-level managers.
c. Plans and develops appropriate programming/education for monthly unit-level manager meetings.
d. Ensures that unit-level management is supported in creating safe space at the unit-level, including engaging in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
4. Develops the specific programming and ensures the effective execution of Member Resources Department services and programs, ensuring that they are appropriately coordinated, advertised, made available to all members, and responsive to members’ needs and desires.
a. Ensures that the resources provided by the department, (e.g. leadership development/recruitment, health and wellness education/support, conflict resolution, consent and sexual harassment/assault prevention/response, disabled access support, emergency services planning, party safety programs, member event planning, etc.), are based on the needs and desires of the membership.
b. Works in conjunction with and directly supervises the Member Resources Assistant to achieve these and other departmental goals.
c. Collaborate with the LEAD Center Liaison to develop resources, training, programming, and support geared specifically toward leadership development of unit-level managers, central-level student staff, and student executives.
d. Oversees the BSC Health & Wellness Program by collaborating with the Tang Center/UC resources, developing educational content and health tips, planning events, ordering health supplies, and directly supervising the Health Education Coordinator and Health Worker Coordinator’s execution of the program.
e. Regularly conducts evaluations, solicits member feedback, and provides data to the CXM and ETCom regarding the effectiveness of Member Resources services and provides suggestions for improvement on how to best provide education, services, and support.
f. Researches, develops a repository of accessible information/contacts, and promotes resources available to our membership from the University of California, community organizations/experts, and other local and government agencies.
5. Oversees the training, supervision, and support for BSC party safety programs and event planning.
a. Develops and provides training for Social Managers each term, ensuring that party policies, party safety/security, consent, anti-discrimination, and harm reduction and emergency response are stressed.
b. Regularly reviews party forms and security plans with units to ensure that parties are well planned, compliant with policy, appropriately themed, and safe.
c. Collaborates with the Programs Board to plan and execute BSC-wide social events as approved by ETCom.
d. Works in conjunction with and directly supervises the Member Events Coordinator to achieve these and other departmental goals.
6. Acts as the primary resource to members with concerns regarding members’ health and well-being (e.g. mental health issues, alcohol/substance abuse issues, sexual harassment/assault, stress eating disorders, general health issues, etc.).
a. Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
b. Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
c. Work directly with the BSC Mental Health Consultant to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
7. Act as a primary responder to other types of member complaints (e.g. regarding other members conduct, unit-level managers, etc.).
a. Be open, accessible, approachable, and responsive and to members who may have concerns and are seeking support/resolution.
b. Along with the CXM and/or other staff, conducts conflict resolution, mediation, restorative justice and/or resolves member complaints and disputes outside of the formal processes whenever possible.
c. Refer more serious conduct issues to the CXM for appropriate follow-up.
d. Route concerns falling outside of the Member Resources Department purview to the appropriate department and/or senior manager.
8. Assist the CXM in planning for and implementing the organization-wide communications plan.
a. Works with the CXM and Member Resources Assistant to create and maintain an effective communications program to properly inform all BSC members about matters important in the lives of members and the cooperative as a whole (e.g. via the Member Resources Newsletter, regular emails, electronic/social media, flyers, or other informational publications/communication channels).
b. Assists the CXM with the development and maintenance of effective mechanisms for regular communication between unit and central-level leadership.
c. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).
9. Develops specific plans for organizational readiness in emergency planning and preparedness.
a. Oversees unit-level emergency preparedness planning, by providing training/support and ensuring that unit-level managers fulfill the duties outlined in the BSC Emergency Preparedness Plan.
b. Ensures that the Member Resources Assistant regularly inventories and restocks emergency preparedness kits at the unit and central-level.
c. Works in conjunction with the CXM to develop staff and organization-wide emergency response plans that are well integrated with unit-level plans.
d. Coordinates with the City of Berkeley, UC, and outside experts as needed to ensure that the BSC has the necessary resources to enact our organizational plan and effectively coordinate with community resources.
10. Develops and conducts additional trainings and educational programming (e.g. Central-Level/Office Safety Training and Driver Training, etc.) as needed.
11. Regularly reviews all training, educational, resource information and ensures that information is up-to-date, accurate, and consistent with current BSC policy and practice.
12. Promotes organizational commitment to anti-discrimination and inclusion through education, program planning, and policy implementation.
13. Any other duties consistent with the mission of the BSC as they may be assigned from time to time by the Cooperative Experience Manager.

Skills/Knowledge Expected for Job Performance:

1. Excellent management/supervisory skills.
2. Excellent interpersonal and verbal/ written communication skills.
3. Ability to multi-task, manage multiple projects, and meet deadlines.
4. Ability to cope with, mediate, and resolve conflict.
5. Ability to work in a fast-paced office environment and in stress or crisis.
6. Intermediate skill in managing the effective use by others of computer applications to achieve business results (Microsoft Office, business database programs, online business applications, email, etc.)
7. Desire and ability to work with students in a student-controlled cooperative environment.
8. Basic knowledge of personnel policy and practices.
9. The ability to work independently on sensitive, confidential and often complicated issues with tact and political acumen.
10. Ability to develop familiarity with, have respect for and apply consistently, a complex set of organizational policies dealing with the areas of responsibility for this position.
11. Ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions, or effect solutions with a tolerance for ambiguity and change, when necessary.
12. Dedication to creating a cooperative, collaborative, creative and highly productive work environment.
13. A mission driven approach to work, and a desire to contribute meaningfully to the BSC and its specific mission of providing affordable, quality, cooperative housing to a population that needs help in order to afford higher education.

Entrance Level Experience/Education Required:

1. Four year college degree, preferably in Residential Life Management, Student Affairs, or a related field.
2. Significant experience organizing and leading trainings and familiarity with best practices in adult learning pedagogy and curriculum development.
3. Expertise in providing support, resources, and appropriate response to the many and complex issues faced by populations of college students, (e.g. mental health, alcohol/substance abuse, other health and wellness issues, sexual harassment/assault, etc.).
4. Significant experience working with a college/university student population, particularly in a residential setting.
5. Familiarity with the special issues faced by, and the resources available to, students with a wide range of disabilities.
6. At least two years of management and supervisory experience, including multiple student employees.
7. An equivalent amount of education and/or experience may be substituted for the above requirements.

Preferred Experience:

1. Advanced degree or significant continuing education in relevant areas.
2. Experience in conflict mediation and/or restorative justice.
3. Experience with and/or involvement in one of more cooperative or collective organizations.

Additional Requirements:

1. Ability to sit for long hours and sustain long hours of computer and keyboard use.
2. The ability to work evenings on a somewhat regular basis is required.
3. Willingness and ability to carry an emergency telephone and respond to emergency calls.

Term of Job: Indefinite

Expected Hours per Week: Full-Time, Exempt

Basic Wage Range: Level 13 to 19

Hired by: Staff Hiring Committee

Supervised by: Cooperative Experience Manager

Working Conditions by: BSC Employee Association Contract