Housing Supervisor
General Job Description:
The Housing Supervisor oversees the entire housing operation at the BSC, including applications, assignments to units, contract preparation and processing, contract cancellations, and maintenance of membership files. S/he is responsible for work flow in the Housing Department and supervises all workers in the Housing Department.
Job Maintenance Tasks:
- Hire, discipline, supervise, assign tasks/projects and direct the overall workflow of employees and workshifters in the Housing Department in accordance with the BSC EA Contract and Personnel Code.
- Ensure that Housing Department employees and workshifters are effectively trained and assess and improve the effectiveness of training procedures within the department.
- Address member concerns/inquiries about Housing operations and/or direct them to the appropriate department.
- Develop and/or maintain ties to UC programs, (e.g. CALSO, Disabled Student, EOP/AA, Re-Entry), residence halls and other area institutions that interface directly with Housing operations.
- Provide housing information and support to students with disabilities during the application and assignment process.
- Oversee the preparation and processing of housing contracts, including researching and selecting printing vendors.
- Assign members/applicants to units.
- Process and maintain Summer waiting lists, assignments, and move-ins/outs.
- Advertise immediate openings when there is no waiting list.
- Organize and conduct apartment bidding night and do special bids as necessary when vacancies arise.
- Oversee miscellaneous mailings.
- Back up support staff by answering phones and working the front counter during open hours, including taking housing payments.
- Correspond with members, applicants and potential applicants via email.
- Work with outside consultants and provide input and suggestions regarding information technology and program modifications to ensure the department’s needs are met.
- Coordinate with the Operations Manager, Recruitment Coordinator, Bookkeeping and other departments as necessary.
- Attend staff and/or Board-level committee meetings as necessary, provide analysis of current policy and practices, and provide suggestions for improving Housing operations.
- Other projects as determined by the Operations Manager.
Relationship with Board/membership:
- Provide information and answer inquiries from houses, applicants, members, and the public regarding Housing operations and direct other questions to the appropriate department.
- Assist house managers in maintaining house lists, doing room bids, etc.
- Consult with Board and committees on various policies as necessary.
- Keep relevant statistics and report to Board and management as necessary.
Skills/Knowledge Required for Job Performance:
- Knowledge of BSC policies and procedures regarding applications and assignments.
- Good office and record keeping skills.
- Must be very well organized.
- Must be patient, pleasant, and able to work with the public.
- Must be able to supervise large numbers of part-time workers.
- Must be able to work independently.
- Must type 50 wpm.
- Must have prior computer experience, including Microsoft Office, Excel and data base experience.
- Excellent interpersonal and verbal/written communication skills.
- Ability to learn quickly and work under pressure in hectic office environment.
- Desire to work with students in a student-controlled environment.
Entry Level Experience/Education Required:
- Two years of college or equivalent experience working in a college environment.
- Three years general office experience, including one year supervisory experience.
Additional Requirements:
Work is performed in a normal office environment and requires the ability to operate a computer keyboard, 10-key calculator, and engage in repetitive motions.
Term of Job: Indefinite
Expected Hours per Week: Full Time, Exempt
Basic Wage Range: Salaried, Level 13-17
Hired by: Staff Hiring Committee
Immediate Supervisor: Operations Manager
Contract: BSCEA
Revised: Fall 2009